When your commercial refrigeration equipment starts acting up, the first question is always: can this wait, or do I need someone here now?
Making the wrong call in either direction costs money. Treating everything as an emergency means paying premium rates for routine issues. But waiting too long on a real emergency means spoiled product and potential health code violations.
Call Now: True Emergencies
These situations require immediate service:
- Complete cooling failure — The unit isn’t cooling at all and you have perishable product inside
- Refrigerant leak — You smell a chemical odor or hear hissing from the unit
- Walk-in above 45°F — Product is at risk per FDA food safety guidelines
- Electrical burning smell — Potential fire hazard, disconnect power immediately
- Compressor locked up — Unit is humming but not cooling
For these situations, call Cold Pros at (720) 902-8090 — we offer 24/7 emergency response.
Schedule Within 24-48 Hours
These issues need attention soon but won’t cause immediate product loss:
- Unit is cooling but running constantly
- Temperature is holding but 3-5°F above setpoint
- Unusual noises that just started
- Ice buildup on coils
- Water pooling on the floor
- Door gasket is torn but door still closes
Can Wait for Regular Maintenance
- Minor condensation on exterior
- Interior light burned out
- Cosmetic damage to panels
- Slight noise increase during normal operation
- Scheduled filter or gasket replacement
The Cost Difference
Emergency service typically costs 30-50% more than scheduled service due to overtime labor and rush parts procurement. A solid maintenance program prevents most emergencies entirely.
Cold Pros maintenance clients get priority scheduling and reduced emergency rates. Learn about our maintenance programs or contact us for a quote.